Privacy Policy

Overview

S&K Drain & Sewer Solutions("we," "us") operates this website to provide information about drain and sewer services and to accept service requests. This policy describes how we handle information you submit through the site.

Information we collect

When you submit a service request or contact us, we may collect your name, phone number, email address, property address, service details, and notes you provide. Form submissions are processed and stored by our website hosting provider (Netlify Forms) so we can receive and respond to your request. We may also collect basic attribution data such as referring pages or campaign parameters (including UTM fields and ad click identifiers when present) and store a short-lived draft of an in-progress request form in your browser until you submit or clear it.

Analytics and cookies

When configured, this site may load Google Analytics 4 (GA4) to measure aggregated traffic and interaction events such as phone clicks and form starts/completions. Analytics events are intended to exclude names, emails, phone numbers, street addresses, and similar personal details. GA4 may use cookies or similar technologies when enabled.

Owner review: A cookie-consent banner is not implemented in this application. Before relying on GA4 in production, confirm whether consent tooling is required for your jurisdictions and update this policy to match the actual consent workflow. This section does not claim consent compliance.

How we use information

We use submitted information to respond to service requests, schedule work, communicate about your job, and improve our intake process. We do not sell your personal information.

Sharing

We may share information with service providers who help us operate hosting, form intake, scheduling, communications, or analytics tools, subject to appropriate safeguards. We may disclose information when required by law.

Retention

We retain service request and customer records as needed for operations, billing, and legal compliance. Browser drafts remain until cleared or successfully submitted.

Contact

Questions about this policy: service@skdrainandsewer.com or call (440) 467-4197.